Data retention policy
We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.
Data archiving and removal policy
The users can request to remove their data by going to their Settings -> General page, and click on "Delete Account", this lets the users delete data associated with them. Relay will confirm the user is owner of the data then deletes all of their data from the database.
The users have the right to request that we delete the Personal Data that we have collected about you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain their Personal Data to provide them with the Services or complete a transaction or other action they have requested. If their deletion request is subject to one of these exceptions, we may deny their deletion request.
Data storage policy
The users' data is stored using industry standard encryption on well established providers. We are also SOC2 compliant, read more at https://www.relay.app/security App/service has sub-processors
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